Shipping Policy

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. A tracking number is emailed upon shipment.

Shipping Times & Carriers

Domestic and international delivery times: 8-12 business days.
Delays from the carrier are beyond our control.

Tracking & Delivery Confirmation

All packages include tracking. If marked as delivered but not received, check with neighbors, household members, or your local carrier.

Lost or Stolen Packages

If your package is marked as delivered but missing, file a claim with the carrier.
If lost in transit (not marked as delivered), contact support@tryfolliclelab.com for assistance.

Incorrect Address & Undeliverable Packages

You are responsible for providing an accurate shipping address.
If your package is returned to us due to incorrect or incomplete address details, reshipping costs are your responsibility.

Damaged or Missing Items

Report any damages within 7 days of delivery to support@tryfolliclelab.com with clear photos of the issue.

International Shipping & Customs

You are responsible for any import duties, taxes, or customs fees.
We are not liable for any customs-related delays.

Shipping and Fulfillment

At Folliclelab, we ship directly from our international distribution centers to ensure we can serve customers worldwide. Where We Ship From: Depending on availability, your order may be fulfilled from one of our overseas partner warehouses.

Delivery Times:

Australia & NZ: 3–7 business days
USA & Canada: 5–8 business days
UK & Europe: 5–12 business days
Rest of World: 7–15 business days

Tracking Provided: Every order includes a tracking number so you can monitor your delivery. Why International Warehouses? Using overseas hubs allows us to keep products in stock and offer fair pricing, without compromising on quality.